Author Topic: Trouble Shooting Printer - Colors Not Printing Right  (Read 893 times)

tricia623

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Trouble Shooting Printer - Colors Not Printing Right
« on: March 30, 2017, 03:26:31 PM »

Step to follow if you are having issues with your printer not printing colors, or printing lines (vertical or horizontal).


Colors not correct

1.   Make sure that your cartridges have ink in both side of the cartridge.
2.   Tap the cartridge on a hard surface on to a piece of paper towel or paper and make sure that you get a good amount of ink to come out.

If Not:
1.   Check to see where the ink level is on the liquid side of the cartridge.
2.   If the ink level is below the half way point, you will want to saturate the sponge, but releasing the vacuum lock that may be in the cartridge.
3.   To do this put the orange cap on the bottom of the cartridge, peel back the label that says "push" and pull the black rubber stopper in the cartridge.  Make sure that the orange cap is on before doing this or you will have a big mess.
4.   You only need to keep the stopper out for a minute, you may see the ink level go down on the liquid side of the tank, these means that it is saturating the sponge side.
5.   Put the plug back in and remove the orange cap and tap again on the paper or paper towel, you should see more ink flowing from the cartridge.

If So:
1.   The printhead will need to be cleaned.
2.   Remove all of the cartridges and then remove the printhead from the carrier.
3.   Take a wet paper towel and wipe the bottom of the printhead until clean, dry and put back into machine. 
4.   Put machine on high quality.
5.   Print image or test pattern with all colors (black, cyan, magenta and yellow) to see if the flow of all colors is present.
6.   If still having problems with colors
7.   Remove printhead and take to sink rinse to get all color out and then use Powerflush to see if all the jets are flowing
8.   You can tell if they are flowing by the fan spray coming out of the bottom of printhead.
9.   If not all the jets are flowing you can soak the printhead in hot tap water (just as hot as your hand can stand) and a drop of liquid dish soap. Or the cleaning solution that came with your PowerFlush.
10.   Soak for 10 to 15 minutes and then try PowerFlushing again and you should see the fan spray from all jets.
11.    Put printhead and cartridges back in the machine and try printing on high quality.
12.   If you still have problems, you may need to replace the printhead.